Athletica strives to provide the highest quality of healthcare, and in return, we ask that patients treat all staff and other service users with respect, notify us if they are unable to attend appointments, and make payments promptly. Please see below for further details.
Consent to treatment
Medical and therapeutic problems, procedures, and treatments can at times be confusing. Our Physiotherapists will not begin any form of objective assessment, or indeed treatment unless you have given your consent. This may be given verbally, or for some interventions such as injections, written consent will be required.
We make every effort to help you fully understand our diagnosis, the recommended procedures, and any treatment that may be involved. We welcome any queries on anything that you may be uncertain of, or if you simply require more information. We also require that you make us aware of any factors that could affect your treatment or diagnosis. If necessary, we can also send correspondence to your GP.
Reminder emails and/or text messages are sent as a courtesy to all our clients. To cancel or reschedule an appointment without incurring a charge, we require at least 24 hours' notice. Appointments being cancelled or rescheduled within 24 hours of the appointment time will be liable to a late cancellation charge. The charge will be the full fee of the appointment being cancelled. Group Pilates Class participants will incur a charge of the full fee of the class for a no show.
When further treatment or imaging is required we may refer you to a third party, whereby we will send a referral letter. Once under their care, you will be bound by the terms and conditions of that third party and we undertake no liability concerning that third party.
When you are required to pay the full cost of your treatment, we will take payment by credit/debit card or cash payment on the premises at the time of each appointment. We can also provide you with a full receipt by email if you need to reclaim this charge from your insurer.
Medical Insurance and Payments
We will invoice the relevant insurance provider for the cost of your treatment; however, you are still liable for the payment of our fees in full. To enable us to do this we would need you to provide us with your insurance membership details, policy number, and a valid pre-authorisation code for the proposed treatment along with your personal details including address, date of birth, and contact details.
(It is important to note that, depending on your policy, your private medical insurance may not cover all of our fees; this could be the result of an excess payable on your policy, or that your policy may not cover certain treatments).
Any ongoing treatment may be suspended or cancelled if our fees and expense are not paid in full when due. In the unfortunate event that we need to enforce payment from you, you will be liable for all the incurred costs.
If you feel you would like a chaperone present at your consultation please either inform reception or speak to your clinician who will be more than happy to arrange this for you.